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Key benefits to scheme providers

Key benefits:

Entirely electronic

A bespoke system where the entire ADR process is on a single Cloud based platform starting with the instruction of experts to pre-action protocol activity and all the main ADR systems with costs ADR available online too

Flexible functionality

We adapt the platform to meet your needs, with your branding, within your timeframe

Integration

Easy integration with case management systems to provide a seamless user experience

Easy access

No special software required, access the platform from most web browsers via your desktop, tablet or phone

GDPR compliant

No more attachments going astray with inevitable heavy fines and reputational damage

Modules:

Experts Direct

Enable your clients to instruct your experts directly from the One Platform. Reducing overheads, working securely and increasing your throughput of instructions via our platform.

Pre-action settlement

The platform encourages settlement at all stages of the dispute process and pre-action can be a starting point for dialogue about early resolution. Encourage your team to use our pre-action module for early settlement: gain greater client satisfaction and faster, greater cashflow.

Neutral evaluation, mediation and arbitration

Available at the touch of button configured to your branding. Cases can be conducted in a secure, encrypted environment hosted at a Tier 3 data centre at multiple locations all in England.

Costs

Through our strategic partner, C-ADR, we are able to offer their prestigious panel of costs mediators and arbitrators to deal with any remaining costs issues.

Tools:

Administration

Manage your team’s cases in our collaborative space, change team members handling cases when necessary and view the cases being run by your team

Supervision

Access our supervision function to run your caseload with reduced regulatory and professional risk

Notifications

Receive notifications direct to your inbox for all filing and other events. No document ever leaves the platform - keeping you and your clients’ data safe.

Client facing

Access to the cases can be given to clients, claims managers and defence organisations with integration possible with their internal systems